This policy explains how Craves Hotel collects, uses and protects your personal information, in accordance with the GDPR and Belgian data protection law.

1. Who we are

Craves Hotel is a boutique hotel in the heart of Brussels. For any question relating to privacy: info@craves-hotel.com, Rue du Marché aux Poulets 32, 1000 Brussels.

2. The data we collect

Identification: name, email address, phone number, address, nationality, identity card or passport number (where legally required at check-in)
Booking: dates of stay, room type, preferences, special requests
Payment: bank card details, processed securely by third-party providers
Guest history: previous stays, preferences
Marketing preferences: subscription to newsletters or offers
Website use: IP address, browser type, pages viewed, cookies

3. How we use your data

To confirm, manage and provide your booking and your stay
To comply with our legal obligations (e.g. registering guests with the police where required)
To communicate with you about your booking
To process payments and issue invoices
To personalise your experience and improve our services
To send newsletters or offers, only if you have consented to this
To ensure the proper functioning and security of the website

4. Legal basis for processing

Contractual necessity: managing bookings and providing accommodation
Legal obligations: accounting, guest registration
Consent: newsletters and marketing communications
Legitimate interest: improving our services, fraud prevention, customer relations

5. Retention period

Booking and billing data: 7 years, in accordance with Belgian law
Marketing subscriptions: until you unsubscribe
Cookies: see the Cookie policy page
Identity documents: only for as long as required by law

6. Sharing your data

We do not sell your data. We may share it with:

Booking platforms, if you used one (e.g. Booking.com, Expedia)
Payment service providers
Our IT service providers: booking engine (Lighthouse), website hosting (Cloudflare), delivery of contact form messages (Resend), anti-spam check of the forms (Cloudflare Turnstile)
The competent authorities where required by law (police, tax authorities)

7. Your rights

You may at any time access your data, have it corrected, request its erasure (unless we are legally required to keep it), withdraw your consent to marketing, object to certain processing and request data portability. Write to us at info@craves-hotel.com. You may also lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

8. Cookies

Our website uses cookies for its operation, for audience measurement and, with your consent, for personalised advertising. Details and your choices are on the Cookie policy page.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

10. Changes

We may update this policy. The most recent version is always available on this page.

Privacy policy