FAQ
1. General Information
How many stars does the hotel have?
How many floors does the hotel have?
When was the hotel last refurbished?
The hotel was last refurbished in 2022.
What is the hotel’s VAT number?
The hotel’s VAT number is BE 0450 505 612.
Is the hotel a non-smoking hotel?
Is there an elevator in the hotel? And how many elevators are there in total?
2. Location & Access
What is the address of the hotel?
The hotel’s address is Rue du Marché aux Poulet 32, 1000 Brussels.
How do I get to the hotel? / How can I reach the hotel from the airport?
Hereunder, you can find a detailed instruction on how to reach Craves Hotel from Brussels’ airports:
FROM Brussels Airport (BRU):
BY TRAIN:
Take a train from the airport to Gare de Bruxelles-Central/Station Brussel-Centraal (Brussels Central Train Station). The hotel is located approximately 650 meters away and a 9-minute walk from the train station.
Website: https://www.brusselsairport.be/en/passengers/access-parking/train
BY BUS:
Take the bus Line 12 and ride 6 stops to Maelbeek/Maalbeek stop as it offers a connection with the metro (Line 1 or 5). Then take the subway Line 1 (direction Gare de l’Ouest/Weststation) or Line 5 (direction Erasme/Erasmus) to De Brouckère stop. The hotel is located approximately 270 meters away and a 4-minute walk from the subway stop.
Website: https://www.brusselsairport.be/en/passengers/access-parking/bus/public-bustransport
BY TAXI:
Website: https://www.brusselsairport.be/en/passengers/access-parking/taxi-and-limousine-services
FROM Brussels South Charleroi Airport (CRL):
BY BUS:
The best and cheapest option would be the Flibco Shuttle Bus which takes around 55 minutes and costs around €20 per person. Please check the website we have provided below to find out more information.
Website: https://www.flibco.com/en
BY TAXI:
Website: https://www.brussels-charleroi-airport.com/en/parking-access
Is there a private parking at the hotel? If not, where can I park my car?
Unfortunately, there is no private parking at the hotel. However, there are other alternative parking garages that can be found nearby:
- Interparking Ecuyer (Rue de l’Ecuyer 11, 1000 Brussels) – located approximately 280 meters away and a 4-minute walk from the hotel.
Website: https://www.interparking.be/en/find-parking/Ecuyer/
- Interparking Monnaie (Place de la Monnaie, 1000 Brussels) – located approximately 400 meters away and a 5-minute walk from the hotel.
Website: https://www.interparking.be/en/find-parking/Monnaie/
- Interparking Brucity (Rue de l’Eveque 1, 1000 Brussels) – located approximately 300 meters away and a 4-minute walk from the hotel.
Website: https://www.interparking.be/en/find-parking/Brucity/
Do I need to reserve a parking space?
Reservation is not required but is recommended for all the parking options listed above.
How much does the parking cost?
The rate can vary depending on how long and which place you choose to park. Please view the websites we provided above to find out more information.
I have an electric car; can I charge it at the hotel?
Most public parking garages provide electric charging stations. However, there are options to charge your electric car at one of these locations listed below:
- Blue Corner Charging Station (Rue Grétry 13, 1000 Brussels) – located approximately 150 meters away and a 2-minute walk from the hotel.
- Blue Corner Charging Station (Rue de l’Ecuyer 11, 1000 Brussels) – located approximately 280 meters away and a 4-minute walk from the hotel.
- Electric by D’ieteren Charging Station (Rue Paul Devaux 8, 1000 Brussels) – located approximately 200 meters away and a 3-minute walk from the hotel.
Where can I rent a bike?
Villo! is a bike rental service with 350 locations throughout the Brussels region.
The nearest rental point, 005 – BOURSE / BEURS, 1000 Brussels, is located approximately 170 meters away and a 2-minute walk from the hotel.
Website: https://www.villo.be/
How do I get around the city?
Here is a map of Brussels’ public transport (metro, tram, bus) which might be helpful for your whole trip:
http://www.stib-mivb.be/irj/go/km/docs/resource/Dynmaplan/index.html#en
You can also check real-time updates & timetables of the lines here:
Which is the nearest airport?
The nearest airport, Brussels Airport (BRU), is located approximately 15 km away and takes 25-40 minutes by car from the hotel. The airport is also reachable via public transport.
Which is the nearest train station?
The nearest train station, Gare de Bruxelles-Central/Station Brussel-Centraal (Brussels Central Train Station), is located approximately 600 meters away and a 9-minute walk from the hotel.
Which is the nearest metro/subway station?
The nearest metro/subway station, De Brouckère, is located approximately 350 meters away and a 5-minute walk from the hotel.
How far is the hotel from the centre of Brussels?
The hotel is located approximately 280 meters away and a 4-minute walk from the Grand-Place.
Where is the nearest ATM?
Where is the nearest pharmacy?
The nearest pharmacy, Multipharma Pharmacie (Rue du Marché aux Poulet 37, 1000 Brussels), is located approximately 10 meters away and a 1-min walk from the hotel.
3. Reservation
What is the difference between a twin room and a double room?
Can I book a room without a credit card?
A credit card is required to book a room with us through online reservation. However, cash payments are accepted upon your arrival, if you wish to settle the amount with this method. For walk-in guests, cash payments are also accepted if a deposit is guaranteed.
Is breakfast included in my rate?
How much is breakfast?
Breakfast price is €19 at the hotel.
What kind of breakfast is served at the hotel?
What time is breakfast served?
Breakfast is served at the hotel from 07:00 AM to 11:00 AM every day.
Do you have rooms for disabled guests?
Unfortunately, our guest rooms are not equipped with facilities for guests with disabilities.
Is the hotel suitable for families?
Yes, our hotel has 5 Family Craves rooms in total that are suitable for families up to 4 people.
Do the bathrooms have bathtubs or showers?
I haven’t received a booking confirmation, what should I do?
I need more than 4 rooms; can I get a special rate?
For group reservations, please send your request to [email protected].
What are your cancellation policies?
Depending on your booking choice, the cancellation policy can differ. Please check your reservation confirmation under Cancellation Policy for more detailed information.
Refundable
- Cancellation is free of charge up to 24 hours prior to arrival.
- In case of late cancellation and no-show, the first night will be charged.
Non-refundable
- This reservation cannot be cancelled or amended.
- The guest will be charged the total price if they cancel anytime.
Do you offer business rates?
Business rates are only available to exclusive Corporate Contract guests. For a detailed offer, please send your request to [email protected].
Do you have connecting rooms?
Is there Wi-Fi in every room?
Are pets allowed to stay at the hotel?
Is it possible to have a baby cot in the room? If so, at what price?
Yes, baby cots are only available upon request at least 24 hours before your arrival, and they are completely free of charge.
Are there extra beds available at the hotel?
Do your rooms include a work desk?
Do you have hairdryers in the room?
4. Check-in and Check-out
What is the check-in time at the hotel?
Check-in at the hotel is possible from 02:00 PM.
What do I need to present at check-in?
Upon check-in at the hotel, guests must show a valid ID/passport and credit card.
Can I have a room on a high floor?
For a room on a high floor, we kindly ask you to contact us directly at [email protected], and we will do our best to deliver your request depending on our availability.
I need an early check-in, when can I have my room?
For an early check-in, we kindly ask you to contact us directly at [email protected], and we will do our best to satisfy your needs depending on our availability.
Do I need to give a deposit upon check-in?
Yes, a security deposit of €100 to cover potential damage and any incidental charges that may incurred during your stay will be required upon check-in. This deposit will be collected either in cash, by credit card or by bank transfer, and you will be fully refunded upon your check-out if an inspection found no damage to the accommodation.
What is the check-out time at the hotel?
Check-out at the hotel is possible until 11:30 AM.
Can I keep my room after the standard check-out time?
Late check-out is exclusively subject to availability and approval by Reception. Please contact our Reception to know the possibility of having a late check-out as well as its policy and additional fee.
Can I pay by credit card?
Yes, we accept Visa, MasterCard, JCB, and American Express.
How much is the city tax?
The city tax is €4.24 per room per night.
Is reception open 24 hours?
Yes, Reception is available 24 hours.
What languages are spoken at reception?
English, French and Dutch.
Can I leave my luggage with the hotel?
Yes, we can look after your luggage whether it’s before your check-in or after your check-out time. We will store your luggage free of charge and provide you with luggage tags for you to come pick them up at your convenience.
5. Hotel Facilities & Services
Does the hotel have a restaurant on site?
Yes, Le Conteur, a restaurant bringing to Brussels a Middle Eastern-inspired cuisine, is situated on the ground floor of the hotel. If you would like to dine in, please make your reservation through the link below.
Is there a bar at the hotel?
Yes, the bar next to the reception is a part of Le Conteur, you can pay a visit and have a drink during the opening hours (Monday – Saturday: 18:00 – 00:00).
Scène Bar, a drink & dine experience with a speakeasy concept in Brussels by the creators of Le Conteur, is on the Atrium level of the hotel, and you can make your reservation through the link below.
Website: https://scene-bar.com/booking/
Do you have a spa?
Unfortunately, we do not have a spa. However, the nearest spa, Bath & Barley – the Belgian Beer Spa (Rue de l’Ecuyer 34, 1000 Brussels), is located approximately 400 meters away and a 5-minute walk from the hotel.
Website: https://www.bathandbarley.com/
What about a fitness centre/gym?
Unfortunately, we do not have a fitness centre/gym. However, the nearest gym, Basic Fit Gym (Rue Antoine Dansaert 25, 1000 Brussels), is located approximately 300 meters away and a 4-minute walk from the hotel.
Website: https://www.basic-fit.com/en-be/home
Do you have a swimming pool?
Do you provide room service?
Do you provide turndown service?
Unfortunately, we do not provide turndown service.
Do you provide laundry & ironing services?
Unfortunately, we do not provide laundry & ironing services. However, the nearest laundromat, WASBAR (Rue Henri Maus 45, 1000 Brussels), is located approximately 220 meters away and a 3-minute walk from the hotel.
6. Other
What should I do if I have not received my invoice?
Please send your request to [email protected], except if your payment was made through a third party such as Expedia or a travel agency.
I’m interested in a corporate agreement, who should I contact?
Please send your request to [email protected] and it will then be forwarded to the manager for an offer.
I forgot an item at the hotel, how can I retrieve it?
Please send your request to [email protected].
Are there any career opportunities at the hotel
Please send your CV/resumé to [email protected].
I didn’t find the answer to my question!
Please send your questions to [email protected] or call the reception desk at +32 (0)2 219 04 40.
